Shipping policy

Effective Date: June 17, 2026

Thank you for shopping at zwgkh.shop. We are committed to providing excellent service and ensuring your items are delivered safely and on time. Please find our shipping details below:

1. Shipping Destination

We currently provide shipping services primarily to the Singapore market.

2. Shipping Costs

We offer free shipping on all orders. You do not need to pay any additional shipping fees, regardless of the order value.

3. Handling Time

All orders will be processed and shipped within 1-3 business days of receiving payment. Please note that processing times may be extended during weekends and public holidays.

4. Shipping Time

Once the order has been shipped, the estimated delivery time is 7 to 13 business days.

  • Please note: Shipping times are estimates and may fluctuate due to customs clearance procedures, local logistics conditions, or other force majeure factors.

5. Order Tracking

Once your order has shipped, we will send you an email containing your tracking number so you can view the real-time status of your package at any time.

6. Customs and Taxes

Since our shipping destination is Singapore, please be aware that the recipient is responsible for any applicable import duties, taxes, or customs clearance fees. We recommend consulting your local customs department for specific details.

7. Address Accuracy

Please ensure your shipping address is correct when placing an order. Any additional costs or risk of package loss due to an incorrectly entered address will be the customer's responsibility.

Contact Us

If you have any questions regarding shipping, please contact us at:

  • Company Name: MACD IP PTY LTD
  • Contact Person: TERRI WALKER
  • Address: CLAREMONT, 6010, Western Australia, Australia
  • Email: support@zwgkh.shop
  • Phone: +61 468296055

Operating Tip: How to Set Your Time Zone

When setting up your "Contact Us" or shipping policy pages, ensure the correct time zone is configured in your Shopify admin to accurately reflect your business hours:

  1. Go to your Shopify Admin.
  2. Click Settings in the bottom left corner.
  3. In the Store details section, find Standards and formats.
  4. Click Change next to Time zone.
  5. Select the time zone corresponding to your business location and save.